SHIPPING & RETURNS
Shipping Information
Shipping Policy
Overview
We partner with print-on-demand companies to produce and ship our apparel products. Due to this, shipping times and costs may vary depending on your location and the specific product ordered.
Shipping Details
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Processing Time: 2-5 business days
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Shipping Time: 3-7 business days (US), 7-14 business days (International)
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Shipping Costs: Calculated at checkout based on product weight, dimensions, and destination
Delivery Issues
If your order is lost, damaged, or incorrect, please contact us within 7 days of delivery. We'll work with the print-on-demand company to resolve the issue promptly.
Return & Exchange Information
Overview
We strive to provide high-quality products, but we understand that sometimes returns are necessary. The following policy outlines the procedures for returning or exchanging an item.
Eligibility
To be eligible for a return or exchange, the item must be:
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In its original condition
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Unworn and unwashed
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Returned within 30 days of delivery
Return Procedure
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Contact us via email or our website's contact form to initiate the return process.
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Provide your order number, reason for return, and whether you'd like a refund or exchange.
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We'll provide a return shipping address and any additional instructions.
Refunds
Refunds will be processed within 5-7 business days of receiving the returned item. The refund amount will include the original purchase price minus any shipping costs.
Exchanges
If you'd like to exchange an item, please follow the return procedure above. We'll provide a store credit for the original purchase price minus any shipping costs, which can be used to order a new item.
Exceptions
Certain items, such as customized or personalized products, may not be eligible for returns or exchanges. Please contact us if you have any questions.
Contact Us
If you have any questions or concerns about our shipping or return policies, please don't hesitate to contact us:
Email: support@wontbow.com
Contact Form: Click Here
We're committed to providing excellent customer service and resolving any issues promptly.